Refund & Cancellation Policy

Last updated 1 August 2026

1. Whether refunds are offered

Gate AI does not offer refunds after a Pro purchase is completed and Pro access is activated on your account. Pro is a digital product: once payment succeeds, mocks, insights, and planning tools unlock immediately and cannot be returned like a physical item. We state this explicitly so you can decide before you pay. This policy works together with our Terms of Service.

The Free plan does not involve payment, so there is nothing to refund on Free.

2. Eligibility

Refunds are not available for:

Change of mind after Pro has been activated.
Unused or partially used Pro features (for example, mocks not taken).
Dissatisfaction with scores, AI feedback, estimated ranks, or study plans.
Coupon, promotional, or discounted purchases once Pro is activated (the checkout total in Indian Rupees still applies).

You may contact us about a billing or delivery issue if:

You were charged but Pro did not activate on the correct account; or
You believe there was a duplicate charge or clear payment error.

Those cases are treated as delivery or payment corrections, not as a general “refund for any reason” programme. Nothing in this policy removes rights that mandatory consumer law in your jurisdiction may give you.

3. Time window

Because standard Pro purchases are non-refundable after activation, there is no refund window for change of mind or unused access.

For suspected billing or failed-activation issues, please contact us within 7 days of the charge date, using the email address on your Gate AI account when possible. Later reports are harder to verify with payment providers and may not be actionable.

4. How to request a refund or payment review

Email support@gateai.in with:

Subject line starting with [Refund] or [Billing].
The email address on your Gate AI account.
Date and approximate amount charged (INR), and payment method if known.
A short description of the issue (for example, “charged but Pro not activated”).

We may ask for screenshots or transaction references to verify the request. Do not share full card numbers in email.

5. Processing time

If we approve a payment correction or exceptional refund, we aim to process it within 5–7 business days after approval. Banks and card networks may take additional time to show the credit on your statement.

If we decline a request because it falls under the no-refunds rule above, we will say so when we reply.

6. Cancellation policy (subscriptions)

Gate AI Pro is a one-time purchase, not a subscription. There is no recurring billing to cancel, and no mid-cycle subscription cancellation flow.

Free plan — stop using the product or delete / close your account through normal account channels; no paid cancellation is required.
Pro plan — access remains on your account for the prep-season unlock described at purchase, subject to our Terms of Service (including our right to deny or withdraw service). Stopping use of Pro does not trigger a refund.

If we later introduce a subscription product, we will update this policy with clear cancellation steps before that billing model goes live.

7. Contact for refund requests

Refund and billing requests: support@gateai.in.

For privacy or data requests, see our Privacy Policy. To report security, abuse, or data incidents, see Security.